Do I need a filter together with MaxCool?

No, you do not need any additional devices or attachments in order to enjoy the benefits of MaxCool. The cooler comes with a filter that you can clean as needed.

How to know that it is on?

The cooler will glow blue and emit a quiet low humming sound.

How many square feet does the cooler cover?

The MaxCool cooler is a personal cooler, so it can effectively chill one room at a time. If the room is larger than 200 square feet, we recommend using more than one cooling unit.

How long does the MaxCool unit last for?

With regular use, the lifespan of the MaxCool is estimated around 3 years. A single filling of the water compartment will offer an entire day of temperature control.

Do I have to turn it on and turn it off or leave it on all the time?

Depending on your needs and preferences, you can keep MaxCool on all the time or only turn it on when you feel the need. If you choose to keep the cooler on all the time, make sure to regularly refill the water compartment.

Is the filter cleanable? If yes, how to clean it?

The MaxCool filter is easily cleanable. You can access the filter through the front of the device by removing the grid and easily rinse it under running water to clean it.

Is it safe for pets?

Yes, MaxCool is perfectly safe for pets. The device has been shown to work great in terms of preventing your pets from overheating.

Is it safe to sleep with it on?

Yes, MaxCool is completely safe to keep on while you sleep. In some cases, customers even prefer to keep the device on throughout the night in order to keep the refreshing effect going.

How long does it take to receive my order?

Most of our orders are delivered within 5-12 business days. But please consider any holidays or other situations (such as the COVID-19 pandemic) that might impact delivery times and extend our average delivery times by additional 14 business days. 

If the item hasn’t arrived in 20 calendar days and you have lost its track via our tracking system, please reach us out via contacts provided here, and we will help you out!

Can I return my purchase?

If you are not 100% happy with your order, simply return it within 30 calendar days of delivery in the condition you receive it. After that, we will offer you an exchange or a refund! Please contact our Customer Support team via contacts provided here the correct return address and more information.

Where do you ship to? 

We ship Worldwide. In the event that we are unable to deliver an item to you, we will contact you directly and immediately refund you.

When will my order be shipped?

Orders are processed and shipped within 12 hours. At times of peak demand, such as holidays or weekends, it may take up to 3 business days for your item to be shipped.

Is my order tracked?

All orders are tracked. When your items are shipped, you will receive an email with your order tracking details. Please make sure to check your email inbox, promotions, and/or spam folders to retrieve your tracking email with a tracking number. Use it to track your parcel  here.

Please allow up to 72 hours for your tracking to update.

I indicated an incorrect address

We are only able to edit your delivery address before the item has been dispatched. To do so, please get in touch with us via the contacts provided here.

If you noticed that the address is incorrect after your parcel was sent or your parcel cannot be delivered due to an incorrect address, please reach out to the delivery company using the tracking information provided to you at the time of purchase.

My parcel is lost or went missing

If your parcel is lost or reported missing by the courier and has no tracking updates - we will send you a replacement. Please get in touch with our Customer Support team via contacts provided here.

I think my parcel was stolen

 If your parcel was stolen or missing after confirmed delivery, you are required to launch an investigation with the delivery company using the tracking details provided to you at the time of purchase. 

Can I change what I’ve ordered once I’ve placed an order?

Unfortunately, we cannot change what you've ordered but you can return the unwanted items once you've received them.

How to cancel my order?

If a request to cancel the order is made prior to shipping or not later than 12 hours after the purchase, we will do our best to hold the item and process a refund. 

Please note that due to time zone differences and our use of multiple shipping partners, we may not be able to cancel your order once it’s been purchased. This means, we will reimburse you in full after proof of return receipt has been received and the order has been returned to our returns center. 

Please contact our Customer Support team to receive a return address and for more information about the further process via contacts provided here.

My shipping was delayed - I don’t need the item anymore

Our average delivery takes between 5 to 12 business days. However, even in the best circumstances, delays can happen outside our control, especially with Covid-19. 

We do not offer refunds or discounts due to unforeseen shipping delays, so please stay patient.

If you need to track your order, please enter your tracking number received via email here to check the whereabouts of your item.

I received a damaged product

In the case of damaged products, we require photos as proof of the damage, so our team can assess and authorize the return. In case of a requested refund, we require the products to be returned in an original and unused condition. Once the original products are received at the returns center, we will arrange a refund. 

In the case of wishing a replacement item, we might not require you to send the items back to our Returns Center, and arrange a replacement to be shipped to you once the photos will be reviewed and approved. 

Simply contact our Customer Support team via contacts provided here.

I received less than I ordered

While it’s very rare, unfortunately, mistakes can happen. You must notify us within 30 calendar days of noticing a missing product for a refund or replacement to be arranged. For more information, please contact our Customer Support team via contacts provided here.

Where should I return my purchase?

In order to follow our Returns Policy correctly, please contact our Customer Support team via contacts provided here. We will let you know about the procedure and the correct address for your return. 

We have our returns center in the USA and Lithuania.

How can I get a refund?

If the item wasn’t what you’ve expected, it has been damaged or hasn’t arrived, and 30 calendar days have not yet passed after the delivery - please contact our Customer Support team via contacts provided here, and we will help you get a full refund ASAP!

How long it takes to get a refund?

It takes 5-7 business days to issue a refund after the purchase is returned to our Returns center, and 3-20 business days for the refund to appear in your bank account (depending on the payment method).

For more information, please read our Policies.